FAQ

Frequently Asked Questions

Shipping & Delivery

Do you offer free shipping?
Yes! We offer free shipping on all orders over $150 AUD.

How long does delivery take?
Each of our candles and products are lovingly handcrafted to order. Please allow 7 business days for creation before dispatch. Delivery times vary depending on your location.

Products

Are your candles made to order?
Yes, all our candles are handcrafted to order to ensure the highest quality and freshness.

What products do you offer?
We offer luxury scented candles, artisan soaps, laundry boosters, and room sprays - all crafted with care.

Orders

Can I modify or cancel my order?
Please contact us as soon as possible if you need to modify or cancel your order. Once production has begun, we may not be able to make changes.

Do you offer wholesale or bulk orders?
Yes! We welcome wholesale and bulk order inquiries. Please visit our Wholesale & Bulk Orders page for more information.

Contact

How can I contact you?
You can reach us through our contact form or email us directly. We aim to respond to all inquiries within 24-48 hours.