FAQ
Frequently Asked Questions
We'd love to help you find exactly what you're looking for. If your question isn't answered below, please don't hesitate to reach out — we're always happy to hear from you.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer complimentary shipping on all orders over $75.00 AUD, delivered anywhere within Australia. For orders under $75.00, standard shipping is $12.95 AUD and express shipping is $20.00 AUD.
Do you ship internationally?
We currently ship within Australia. For international enquiries, please contact us directly and we'll do our best to assist.
How long does delivery take?
Each Amira Essence product is lovingly handcrafted to order — please allow 7 business days for creation before your order is dispatched. Once dispatched, delivery times vary by location. You'll receive tracking information via email so you can follow your package's journey.
How are products packaged?
Every order is carefully packaged with protective materials and thoughtful presentation, worthy of the quality within.
Our Products
Are your candles made to order?
Yes, every product is handcrafted to order to ensure the highest quality and freshness. This is what makes each piece truly yours.
What products do you offer?
We offer a curated collection of luxury scented candles, reed diffusers, wax melts, room sprays, and artisan soaps — all crafted with care and intention.
How long do your candles burn?
Burn time varies by candle size. With proper care — trimming the wick before each burn and limiting burn sessions to 2–4 hours — our candles deliver many hours of beautiful fragrance and ambiance.
Are your products vegan and cruelty-free?
Yes. All Amira Essence products are crafted without animal testing, using quality ingredients that reflect our values of beauty and compassion.
What ingredients do you use?
We use premium waxes, carefully selected fragrance oils, and quality natural ingredients chosen for their performance and safety. Every detail is crafted with care.
Can I customise scents or place a custom order?
We'd love to discuss custom orders with you. Please contact us with your ideas and we'll work together to create something truly special.
Product Care
How do I prevent my candle from tunneling?
On the very first burn, allow the wax to melt completely to the edges of the vessel — this typically takes 2–3 hours. This sets the candle's memory and prevents tunneling for the life of the candle.
How do I use wax melts?
Break off one or two hearts from the clamshell and place them in your wax warmer. Start with one heart and add more for a stronger scent throw. Visit our Product Care Guide for complete instructions.
How often should I flip my reed diffuser reeds?
Flip your reeds every few days to refresh and reinvigorate the fragrance. This simple ritual keeps your space beautifully scented.
Orders
Can I modify or cancel my order?
Please contact us as soon as possible if you need to modify or cancel. Once production has begun on your handcrafted order, we may not be able to make changes — so the sooner, the better.
Can I purchase gift sets?
Absolutely. We offer curated gift sets and are happy to create custom gift collections for special occasions. Get in touch to discuss your vision.
Returns & Refunds
What is your return policy?
As each product is made to order specifically for you, we are unable to accept returns for change of mind, scent preference, or after a candle has been lit. We take great pride in our craftsmanship and want you to love your purchase.
What if my product arrives damaged?
If something arrives damaged or defective, please contact us within 7 days of delivery with your order number, photos of the damage, and a brief description. We'll arrange a replacement or refund promptly. Approved refunds are processed within 5–10 business days to your original payment method.
When can I expect a refund?
Refunds are issued when your order arrives damaged during shipping, you receive an incorrect item, or there is a manufacturing defect. We cannot provide refunds for change of mind or after a product has been used.
Wholesale & Bulk Orders
Do you offer wholesale pricing?
Yes! We welcome wholesale partnerships and bulk orders for events, corporate gifts, and retail. Visit our Wholesale & Bulk Orders page or contact us for more information.
Contact
How can I contact you?
You can reach us through our contact form or via email. We're also on Facebook, TikTok, and Instagram. We aim to respond to all enquiries within 24–48 hours.
Still have questions? We're here to help. Reach out any time and we'll respond as soon as possible.